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Help

Contact Customer Service

Customer Service representatives are also available by phone from 9:00 am - 6:00 pm Pacific Time Monday through Friday, and from 9:00 am - 5:00 pm Saturdays and Sundays.

Customer Service can be reached at 1.800.944.3933 (U.S and Canada) and +1.415.575.9700 (International).

You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours.

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Privacy and Security

Privacy

We are committed to protecting your privacy. We NEVER share our customers' personal information with anyone. Read our Privacy Policy.

Security

We use Secure Sockets Layer (SSL) software to protect the security of online transactions. SSL is the industry standard for providing the most reliable protection of consumer information. All of your personal information is encrypted (and therefore unreadable) by SSL as it travels over the Internet, including your credit card number, name and address.

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Ordering

Online Orders

In order to place your first order online, simply add the items you wish to order to your shopping cart. When you are finished, click the checkout button and proceed to complete the order. We highly recommend registering before you begin shopping- this way you can see both the front and back cover images for each product you're interested in purchasing.

Phone Orders

You may place an order over the phone from 9:00 am - 6:00 pm Pacific Time Monday through Friday, and from 9:00 am - 5:00 pm Saturdays and Sundays. A customer service representative will assist you in placing your order.

To place an order by phone, dial 1.800.944.3933. International customers can call +1.415.575.9700

Please be prepared to order when you call; although our Customer Service representatives are happy to answer any question you have about our products, we are unable to advise you exactly which items you should order.

Mail or Fax Your Order

We want you to get your order as quickly as possible, and therefore we strongly encourage all of our customers to place orders online or via telephone.

If you have a circumstance that prevents you from doing this, and you need to mail or fax your order, please follow the instructions below.

Include with your order the following information:

• The exact name of the products or titles you wish to purchase. Remember that different studios often release movies with identical titles, so it is useful to include the studio's name or names of stars in the movie.
• The type of each product you are purchasing (e.g. DVD, toy)
• The price of each product
• (Note: you will be charged the price as of the time the order is placed)
• Shipping and handling charges
• Your name and shipping address
• Payment

Payment may be made by check (may take up to 3 weeks to clear before shipment), by money order, or by credit card (Visa, MasterCard, Discover, American Express or JCB.)

If your payment is by credit card, please include the following information:

• Name on the credit card
• Billing address for the credit card
• Credit card number
• Expiration date for credit card
• If this is your first order with Tube Muffin Store, you must also include a completed First-Time Shipping Authorization. You may print the authorization, or request Customer Service mail you a copy for completion.

Mail or fax your order to:

Tube Muffin Store Customer Service
537 Stevenson Street
San Francisco, CA 94103

Fax: 208-460-3429

1.800.944.3933 (U.S and Canada) and +1.415.575.9700 (International)

Tube Muffin Store reserves the right to refuse service to any person.

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First-Time Shipping Authorization

To purchase any material from this website you must be 18 years of age or older.

Tube Muffin Store is committed to ensuring that we do not ship adult materials to minors. Before we will ship your first hardgood order to you, we require you to complete a First-Time Shipping Authorization. The authorization takes seconds to complete and will be kept on file for any subsequent orders.

Complete First-Time Shipping Authorization Printable Version

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Payment Methods

Credit Card

We accept each of the cards listed below.

If you have video on demand items in your shopping cart, you will not be able to use American Express to make your purchase. American Express can only be used for tangible items like DVDs and adult novelties.

Your credit card information is 100% secure. All information included with your order is encrypted for privacy while in transit. Credit card charges will show up on your statement as "Game Link LLC."

Currencies Accepted

We accept credit card payment in US Dollars, Euros, and Pounds Sterling via credit card.

Once you have completing adding items into your shopping cart, you will be prompted to chose your preferred payment type.

Check or Money Order

We also accept personal checks and money orders. If you choose to pay by personal check, please be aware that we wait three weeks before we ship your order to ensure that your check clears.

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Shipping

Discreet Shipping

All of our packages are shipped discreetly, in a plain box or envelope, displaying the sender's name as Tube Muffin Store.

Worldwide Shipping

Tube Muffin Store ships products to over 250 countries worldwide. Due to international regulations, we are only able to provide streaming, downloadable and DVD products to some countries. Packages shipped to some countries may have excess product packaging or DVD covers which display adult images removed. Toys and intimate apparel may also be removed from their packaging. For full information on our worldwide shipping options, click here

International Customers and Shipping Choices

Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties. Tube Muffin Store is not responsible for packages delayed or detained in Customs.

We offer Global Air Mail shipping, and International FedEx. Prices may vary depending on weight and size of the order.

We recommend the International FedEx option, available for these countries, as these packages are insured and traceable door-to-door. If your parcel is shipped by an insured or traceable method, we will replace or refund any shipments that are lost in shipment (not held in Customs.) Tube Muffin Store is not liable for lost or damaged packages shipped using an uninsured shipping method (Global Air Mail.)

Shipping Methods within the USA

We use the United States Postal Service (USPS), UPS, and Federal Express to ship our orders. For full information on our shipping methods within the USA, click here.

Packages shipped using UPS and Federal Express are trackable and insured. If your parcel is not delivered as promised, we can issue a replacement or refund for you.

Unfortunately, we are not able to insure packages shipped through the United States Postal Service (USPS), and we will not be liable for loss or damage of orders shipped via USPS (including all orders shipped to APO, FPO & PO Box addresses).

Shipping Costs

The charge for shipping your order is determined by the weight of the products ordered and the shipping method you choose. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.

Shipping Options

When you place your order you will be given two choices for shipping:

1. Ship all items in as few shipments as possible (lowest shipping charges):
   If all items are in stock, they'll all be shipped at once, and you'll pay a single shipping charge.
   
   If some items are in stock and some are backordered, shipment of the in-stock items may be delayed in order to ship with the backordered items. At our discretion, we may send the order in multiple shipments, but in either case, you only pay a single shipping charge however the items are actually sent to you.



2. Ship items as they become available (fastest delivery):
   If all items are in stock, they'll all be shipped at once, and you'll pay a single shipping charge.
   
   If some items are in stock and some are backordered, the in-stock items will be sent immediately. As the backordered items arrive, they will also be sent immediately. Each shipment will incur shipping charges.

Order Fulfillment Time

Domestic orders are usually delivered within 4-10 business days from the day the order was completed. International orders generally take 2-4 weeks for delivery. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.

Overnight and Second-Day Shipping

When calculating timeframes for overnight or second-day delivery, be aware that our shipping warehouse is open Monday through Friday and is closed on Saturday and Sunday. Overnight and Second-Day Shipping orders placed before noon Pacific Time, Monday through Friday, will ship that same day. Orders placed after noon will ship the next business day. Overnight and Second-Day Shipping orders placed after noon on Friday will ship on Monday (the next business day). Examples:

• Overnight: If your order is placed at 2 pm PT on Friday with overnight shipping, it will be shipped Monday, and will arrive on Tuesday.
• Second-Day: If your order is placed at 2 pm PT on Friday with second-day shipping, it will be shipped Monday, and will arrive on Wednesday.

Backorder Items

We stock a large inventory of product to ensure prompt delivery of orders. In addition to regularly stocked items, our warehouse receives several deliveries a day. Unfortunately, there are cases in which items need to be ordered from the studio or manufacturer, resulting in a backorder situation. Backordered items usually take 3-10 business days to arrive in our warehouse. Product availability is displayed on the product description page on the website. For example, an item that is in stock will show the following availability message on the product description web page:

• Availability: Usually ships same day (orders placed before noon, Pacific Time)

Shipping Address

In order to avoid shipping adult materials to minors or third parties, the shipping address must be the address of the person placing the order.

Ship to prisons

We do not ship to prisons

Undeliverable Packages

If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will notify you by email.

If the delivery problem is determined to be due to an error on the part of Tube Muffin Store or of the delivery service, then Tube Muffin Store will either replace the order for you or refund all charges, at your choice.

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Order Status

You can check the status of your order on our website 24 hours a day. Check Order Status

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Returns

Defective Products

Any defective item will be replaced with an identical working item, or can be exchanged for store credit to select an alternate item if we do not have a working replacement item in stock. Shipping charges are waived on any replacement items.

Before sending any item back to Tube Muffin Store, please contact Customer Service within 60 days of purchase to start the exchange process and obtain a return authorization number (RA#).

Defective toys and apparel

Defective toys and intimate apparel will be replaced with identical working items, or can be exchanged for store credit if we do not have a replacement in stock. To protect the health of our employees and our customers, we do not accept returns of any toys or intimate apparel. Please contact customer service within 60 days of purchase to start the replacement process.

Defective DVDs

Many DVDs can be played on a computer, or in a DVD-R drive, but play of the movie is not generally guaranteed by the manufacturer, unless specifically noted on the product page at www.tubemuffin.com. To determine if a DVD is defective, we request you try to view the movie on a standard DVD player. Because of the rapidly changing technology in DVD production, recent-model DVD players (less than two years old) are most likely to successfully play the movie for you.

It is our experience that at times DVDs reported as defective are actually simply incompatible with the viewer's DVD player. However, we will happily honor the defective product policy and exchange the DVD with a replacement. Before sending the replacement DVD, we will open and test the title for you, to ensure that it plays on a standard DVD player.

Incorrect Item Shipped

Our shipping department does an excellent job shipping the correct items to our customers, but with over 80,000 products and many studios releasing movies with similar titles, some mistakes can occur!

If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Tube Muffin Store within 60 days of purchase to start the exchange process, please obtain a return authorization number (RA#).

Incorrect Format Ordered

We offer titles in various formats including Windows Media Player Streaming, Windows Media Player Download, DivX Download, and DVD.

Unless the product description states otherwise, DVDs have no regional coding and can be viewed anywhere in the world.

If you have mistakenly ordered a title in the incorrect format, we will exchange the unopened title for the correct format, where available, or offer a store credit to allow you to choose an alternate title.

Before sending any item back to Tube Muffin Store, please contact Customer Service within 60 days of purchase to start the exchange process and obtain a return authorization number (RA#).

Incorrect Size Ordered

We will replace apparel with an alternate size if the apparel has not been worn, and is still in a sellable state. To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.)

Content Dissatisfaction

Individual tastes and interests vary, which makes it difficult for Tube Muffin Store to ensure your personal satisfaction with the content of the titles you select. We endeavor to provide complete and accurate information on the website about each title we carry, including the cover and back images, and information from the studio.

If you believe that the information on the website misrepresents the title you purchased, we would like to know about it. We will happily update the information on our website and provide an exchange for an alternate title.

Before sending any item back to Tube Muffin Store, please contact Customer Service within 60 days of purchase to report the issue, start the exchange process and obtain a return authorization number (RA#). The return process should be started within 60 days of the original purchase.

Change of Mind

Tube Muffin Store's sales are final. Items purchased, once opened, may not be returned or exchanged, unless they are defective.

Before sending any defective item back to Tube Muffin Store, please contact Customer Service within 60 days of purchase to start the exchange process and obtain a return authorization number (RA#.) The exchange process must be started within 60 days of the original purchase.

Store Credit

All store credit expires after 1 year of no purchase activity.

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Canceling an Order

If you wish to cancel an order, please contact Customer Service. Customer Service representatives are also available by phone from 9:00 am - 6:00 pm Pacific Time Monday through Friday, and from 9:00 am - 5:00 pm Saturdays and Sundays.

Customer Service can be reached at 1.800.944.3933 (U.S and Canada) and +1.415.575.9700 (International).

You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours.

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Formats

We sell movies in the following formats: DVD, Windows Media Player Stream, Windows Media Player Download and DivX Download. If the product description does not indicate otherwise, DVDs have no regional coding.

Format Requirements

Windows Media Player Stream movies require a high speed Internet connection (cable, DSL, T1, satellite, etc.) and Windows Media Player 9 or later.

Download Windows Media Player 9.

Windows Media Player Download movies require a high speed Internet connection (cable, DSL, T1, satellite, etc.) and Windows Media Player 9 or later.

Download Windows Media Player 9.

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Email List

Our Email List

Email subscribers receive exclusive special offers, savings, promotions and news. We NEVER share, sell or rent our mailing lists - Read our Privacy Policy.

How Do We Ensure Your Selections?

For your own protection we will send you an email to confirm that you wish to subscribe to the selected mailing list. You will then need to confirm your choice. We require this "double opt-in" to ensure that you are getting the email that you want to the correct email address.

Unsubscribing from Email Lists

Click here to unsubscribe from Tube Muffin Store promotional email lists. You can also unsubscribe by clicking on the unsubscribe link located at the top and bottom of each promotional email.

You will receive a final email confirming that your address has been removed from our lists. Please allow up to 48 hours for this to take effect. You may receive one or two promotional emails between the time you request to be removed from a list and the time that we are able to physically remove you from our database. We thank you for your patience.

To ensure that you are getting order confirmation emails, VOD keys, customer service replies and the emails that you subscribe to, be sure to add us to your address book. Some internet providers have spam filters which will inadvertently block email unless the sender is in your address book. To ensure that our special offers and information get to you, please add: game@gamelink.com and customerservice@gamelink.com to your address book.

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Coupons

How to Redeem Coupons

Unless otherwise specified, email coupons are automatically applied to your order when you click through on the email and shop. You must meet the criteria outlined in the email (i.e. minimum order requirement) or the coupon will not be applied.

Printed coupons have a coupon code associated with them. You may need to enter the code on your order form or mention it when you place an order by phone.

Always read the instructions that accompany your coupon for the most accurate and up-to-date information before redeeming.

Coupon Restrictions

Most coupon offers will have an expiration date, and many may not be combined with other special offers. Some coupons may have criteria associated with the offer, such as a minimum purchase required. Always read the details included with your coupon to be as informed as possible about any restrictions.

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My Account

How to Change Your Account Information

You can change your account information at any time. Log on with your user name and password and click the My Account link located at the top of every page. Each section displayed on your account page has an edit link that allows you to change the information contained within that section.

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Creating an Alias

Why we have aliases

We offer a variety of ways in which you can participate in our online community, such as creating product reviews. For those purposes, we ask you to create an "alias" to appear on the page instead of your username. That way, if we publish your review and display your alias on our site, your privacy is guaranteed.

Setting up an alias

You can create an alias either on your My Account page or from the user review creation page. Your alias cannot exceed 20 characters (total of letters, numbers and spaces). In addition, our editorial staff reserves the right to not publish material associated with an offensive-sounding alias.

Changing your alias

You can change it at any time, either from the review creation page, or from your My Account page. We'll verify that the new alias is not already in use, and "retire" your old alias. Note that any reviews you've written under your old alias will be re-associated with your new alias.

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Shopping Cart

Adding Items to Your Cart

To add an item to your shopping cart, click the Add to Cart link found on each product page.

Adjusting Quantity

To adjust the quantity of any item in your cart, type the number you want to order in the Quantity box, then click the Update button.

Removing Items from Your Cart

To remove an item from your shopping cart, check the Remove box, then click the Update button.

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Ratings

You are welcome to rate any item in our store that you feel strongly about, even if it's not an item you purchased from us. Look for the "Rate It" box on the item's product pages, and select one of the following ratings:

• 1 star: I hate it
• 2 stars: I don't like
• 3 stars: It's OK
• 4 stars: I like it
• 5 stars: I love it

Your personal ratings are private. Ratings are aggregated per item and we only display the average customer ratings. You can change your ratings at any time. Ratings for movies are valid for all media types. Our recommendations to you will change when you rate new items. By marking a recommendation as "not interested", we stop recommending the item to you.

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Writng Product Reviews

Reviewer guidelines

The most important guideline is: Write about what you liked (or didn't like) and why. Other users care about your opinion. Your review can be up to 1000 words in length. It's best to focus most of your comments on the product you're reviewing, but selectively comparing it to related items is sometimes helpful, too. Finally, even though you're reviewing adult material, try not to use offensive language in your review.

Review posting

All user reviews are evaluated by our editorial staff. We reserve the right to publish submitted reviews in full, in part or not at all. Please allow approximately five business days for approved reviews to be posted on the site.

Once approved, reviews will be displayed on the product description page for the product that you reviewed. Reviews may also be made available to visitors and customers in other forms.

Review usage terms

We reserve the right to edit reviews for appropriateness and accuracy. The posting of reviews on our site is done without any promise of present or future acknowledgement or compensation. All posted reviews become our nonexclusive property, with limited republishing rights retained by the author. By submitting a review, you are granting us a license to use, reproduce, revise or display such postings

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e-Genie/Recommendatoins

We want to make sure you are always aware of items on the site that you may really enjoy. e-Genie takes a look at your purchase history along with the activity of other customers who share your interests, and compiles a list of recommended products based on this information.

Remember that recommendations change over time, so if you see an item that interests you, make a note of it so you don't miss out.

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Dispute Resolution

By using this web site, viewing its contents or ordering from us, you agree to resolve any disputes with us by first contacting us via email. If you are not able to obtain resolution of your dispute via email, you agree that it will then be resolved by dispute resolution located in San Francisco, California, U.S.A.

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Copyright Inquiries

Please note that we have a Registered Agent to send proper notices to. Information is available at the U.S. Copyright website:

http://www.copyright.gov/onlinesp/list/a_agents.html

Then follow the procedure and send the notice to our agent:

Philip R. Green Esq.
1000 Fourth Street Suite 595
San Rafael, CA 94901

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18 U.S.C. §2257 Statement

All products we sell depicting persons are represented by our sources to be in full compliance with 18 U.S.C. 2257.

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Sales Tax

A sales tax of 8.5% will be charged on all physical items being shipped to addresses in the state of California, USA.

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Store Credit

Any store credit will be automatically applied to your order during checkout. We will only request your credit card information if there is a remaining amount.

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What is Silverlight?

Silverlight is a media player designed by Microsoft which delivers rich Internet applications and media experiences on the Web. It is available for Windows, Mac, and Lunix platforms With it, you can instantly view the thousands of Streaming and Pay-Per-minute titles we offer on any of these operating systems.

System Requirements

The system requirements for Microsoft Silverlight and associated technologies are listed below.

Windows

• Operating System: Windows 7, Windows Vista, Windows XP Service Pack 2
• Intel® Pentium® III 450MHz or faster processor (or equivalent)
• 128MB of RAM

Mac OS

• Operating System: Apple Mac OS X 10.4.11+ (Intel-based) or above
• Intel Core™ Duo 1.83GHz or faster processor
• 128MB of RAM

From where do I download the current Silverlight player:

• http://www.silverlight.net/
• Find "Downloads"

Additional Information:

More information can be found at: http://www.silverlight.net/

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